I've rented lots of waterslides but this was the best customer service! I was contacted early in the week just to confirm the upcoming day, and then the day before to settle on a time. They worked with me on set up time so that both my husband and I could attend our son's early baseball game. They were in constant contact with me even checking in after delivery to wish us a good time! The delivery guys surveyed the set up area and did a great job of determining the best position for the slide. I was most impressed. Thanks!